Shipping & Delivery

Shipping Policy

Shipping Rates and Free Shipping

• We offer free standard shipping on orders over $30 within the continental United States (excluding Hawaii and Alaska).
• For orders under $30, a flat shipping fee will apply, which will be calculated and displayed during checkout.
• Shipping costs are non-refundable unless the order qualifies for a refund under our Refund Policy.

Shipping Carrier

• All orders are shipped via USPS for reliable and efficient delivery.
• Shipping rates and estimated delivery times are based on your location and will be displayed at checkout.

Order Processing Timeline

• Orders are typically processed within 1-2 business days (excluding weekends and holidays).
• Orders placed after 3 PM EST will begin processing the next business day.
• Weekend orders will begin processing on the following Monday.

Estimated Delivery Times

• West Coast: 2-3 business days
• Central US: 4-5 business days
• East Coast: 5-7 business days

Order Adjustments or Cancellations

• If you need to adjust or cancel your order, please contact us at cs@freelaxpet.com promptly.
• While we will do our best to accommodate your request, changes may not be possible once an order has been processed.

Terms & Conditions

• Some regions may require additional shipping fees and delivery time, which will be communicated during checkout.
• Store credit will be issued for out-of-stock items, with refunds available upon request.
• In the rare case that an order is deemed unshippable, we will notify you promptly and offer a resolution.
• We are not responsible for packages marked as "delivered" by the carrier. For any issues, please contact us within 30 days of delivery for resolution.
• Tracking details will be sent via email once your order has shipped.

Important Information

• We currently ship only to the continental United States (excluding Hawaii and Alaska).
• For any further questions regarding shipping, please reach out to our customer service team at cs@freelaxpet.com.